Refund & Exchange Policy

We want you to be completely happy with the products you buy from us.

If you aren't, please email [email protected] within 30 days of receiving your product. Attaching photos is really helpful. We will work to fix any problems, even if it’s just to replace a broken board game piece.

If you still aren't 100% happy, we’ll provide a 100% refund, including shipping costs.

We have this very forgiving policy because we are a small business that deeply wants its customers to be happy. Please help us continue to serve you to the best of our ability by not abusing our flexibility.

Please view the bottom of the page for the refund policy regarding custom tables.

Eligibility

To be eligible for a return, your item must be in the original packaging, unused, and in the same condition that you received it and have a receipt or proof of purchase.

Sale items and gift cards are not eligible for returns.

Occasionally partial refunds are granted in the following scenarios:

1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 30 days after delivery.

Refund Confirmation

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first double check your bank account.

Then contact your credit card company and bank, as it may take some time before your refund is officially posted and processed.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Custom Tables

Custom tables are only eligible for exchanges due to defects or damage.

Your initial deposit for the table however is fully refundable within 30 days of making the order should you change your mind.

You can change your wood, stain, or fabric anytime within 30 days of ordering. We will mail you a sample of the wood and fabric color you choose. If you aren't sure what wood, stain, or fabric color you want, just reply to your receipt and ask for samples of the other choices you are considering.